sv88 FAQ

Opening an sv88 account takes three steps. First, provide your email address and create a username and password. Second, verify your email by clicking the confirmation link we send you. Third, complete KYC verification by uploading a copy of your identity document (passport or national ID), a proof of address (utility bill or bank statement), and a selfie holding your ID. Once verified, your account unlocks access to all sv88 markets including Liga 1, Piala AFF, Champions League, live-dealer tables, and slot games. Verification typically completes within one business day.

We require three documents for KYC verification. First, a valid identity document: passport, national ID (KTP), or driver's license. Second, proof of address dated within the last three months: utility bill, bank statement, or rental agreement. Third, a selfie photograph showing your face clearly while holding your identity document. All documents must be in colour, clearly legible, and match the name and details you provided during registration. Upload these files through your account settings. If any document is rejected, we notify you with specific feedback so you can resubmit.

We offer support through two channels. In-app chat is available during business hours and provides immediate responses to account, payment, and game questions. Email support is available at any time; we respond within one business day. To access in-app chat, open your sv88 account and select the support icon. To email us, use the contact form in your account settings. When contacting support, provide your username, registered email, and a clear description of your issue. For urgent matters, use in-app chat during business hours for faster resolution.

Yes, sv88 supports all four major Indonesian banks. You can deposit via online payment, e-wallet, mobile banking, and local payment bank transfers. Bank transfers typically settle within one to two business days. We also support faster e-wallet options: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits appear in your sv88 balance immediately. Choose your preferred payment method during deposit. All transactions are encrypted and processed through secure payment gateways. Withdrawals follow the same payment methods and settlement timelines.

sv88 supports flexible deposit amounts. Minimum deposits vary by payment method: e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically have lower minimums, while bank transfers (online payment, e-wallet, mobile banking, local payment) may have slightly higher minimums depending on your bank. Maximum account preferences are set per transaction and per day to protect account security. Check your account settings or contact support for exact limits on your chosen payment method. All deposits are subject to account verification and anti-money-laundering checks.

Promotion codes are entered during account creation or in your account settings under "Promotions" or "Bonus Code." If you have a code, enter it before making your first deposit to activate any associated offer. Some promotions are automatically applied to your account based on your registration date or payment method. If you have a code but are unsure how to apply it, contact our support team via in-app chat or email. We will verify the code and apply any eligible offer to your account.

sv88 covers major football leagues and tournaments. We list Liga 1 Indonesia matches, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments including Piala Asia and World Cup qualifiers. We also offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability varies by season and tournament schedule. Check the sv88 sportsbook for current fixtures and odds.

We at sv88 encrypt all personal data (name, email, phone, identity documents, address proof) and store it securely. We use your data to verify your account, process payments, and comply with anti-money-laundering regulations. We do not share your personal information with third parties except as required by law or to facilitate payment processing. Identity documents used for KYC verification are encrypted and retained according to our data retention policy. For full details on how we collect, use, and protect your data, refer to our privacy policy. You can request a copy of your data or request deletion by contacting support.